We’ve been a member of Emerald Point for 14 years. I’ve always received great communication from them regarding my boat, slip, lift or additional info I may need to be aware of. Yesterday, my wife and I packed up the nephews to hit Lake Travis for the day. As I go to fire up the boat we realize the battery was dead. My wife called the office and within 5 minutes a gentleman comes down to the dock with a battery charger. My battery was bone dry. John, the employee went far above and beyond the call of duty trying to help me. When I finally admitted defeat and began packing up to head home, John (without me knowing) walked over to the store and returned to let me know they carried my exact battery. I walked over and purchased it and when I got back, John took over to install it for us. His help and fantastic attitude literally made everyone’s day. The kids and my wife had a blast on the water.
John has only been there 2-3 weeks but he is the type of employee I’d be proud to have working for my company.
I’ve always been happy with Emerald Point and after yesterday with John and the office people I’m even happier!!
Thank you,
Tommy LeGassick