March 31, 2020 | An update from our CEO
Since my last note to you on March 13th, the number of confirmed COVID-19 cases in the US has increased by more than 150 times. Federal, state, city, and county governments have passed guidelines, ordinances, executive orders, and legislation in response to the crisis.
Throughout this time, we’ve worked with legal counsel in 20 states to ensure we are operating in compliance with the ever-expanding matrix of guidance and restrictions. Above all, our priority is the safety of our Members and teammates. Everything we do is filtered through the lens of protecting people while caring for your valuable assets and the natural environment.
Now more than ever, we need your help to succeed. In locations where local government still permits you to access your boat, please be careful to maintain your physical distance from Safe Harbor employees and other Members. As much as we love hugs, handshakes, and gatherings on the docks, we must refrain from those things for now.
In the days and weeks ahead, COVID-19 will continue to spread. It’s going to get worse before it gets better. But, it will get better. Whether it yields to the impact of antivirals, increased immunity, or a vaccine, the virus will cease to terrorize our country.
All storms come to an end, and this one will be no different. And when it’s over, the sun will shine and the water will be still again. In the meantime, we are focused on weathering this storm with excellence.
March 13, 2020 | An update from our CEO
As boaters, you know that conditions can change rapidly.
In the US and in the world today, we’re experiencing rapidly changing conditions, and the coronavirus is causing us to temporarily change the way we interact in groups socially.
We thought it would be helpful to let you know what we’re doing to provide you with a safe retreat in the midst of the present uncertainty. We also want to ask for your assistance in these efforts.
Our first obligation and area of focus is with our employees. Those who can will be working from home. We are also limiting company travel in order to reduce employee exposure to potentially contagious environments. Additionally, we’ve altered our HR policies to allow any Safe Harbor employee who has been exposed to a contagious pathogen of any kind to take paid leave until they are beyond the threat of infecting others.
The second focus is on cleanliness of the properties. Our operations team has rolled out highly detailed cleaning procedures that are being followed at hundreds of locations daily. We’ve always had a high sensitivity to cleanliness and safety at our properties, but the coronavirus challenge is pushing our procedures to a new level.
The final area of focus is our request of you. Getting away from crowded cities, subways, airplanes and other forms of gathering is a good idea. Getting out to the fresh air and the open sea is an even better one. But, if you believe that you may have been exposed to the coronavirus (or to any infectious pathogen), please help us to preserve Safe Harbor for all our Members by deliberately avoiding your marina.
If you have any questions, or if there is any way we can assist you, please email us at: email@example.com
We’ll be working hard to preserve Safe Harbor as a refuge for all our Members. We’ll need your help to succeed. It’s an honor and a pleasure to serve you.
* We will continue to actively assess the situation, comply with local, state, and federal orders, and take all necessary actions in the best interest of the health and safety of our Members and employees.